Terms of Service & Privacy Policy

Route 101 Ops | Effective Date: April 15, 2026

This page describes the Terms of Service and Privacy Policy for Route 101 Ops ("we," "us," or "our"), operating at route101ops.com. By using our website, submitting a form, or communicating with us via SMS or email, you agree to the terms below.

Terms of Service

1. Acceptance of Terms

By accessing or using this website, you confirm that you are at least 18 years of age and agree to be bound by these Terms of Service. If you do not agree, please do not use this site.

2. Services Provided

Route 101 Ops provides AI-powered operations consulting and marketing automation services for small businesses. Our services include but are not limited to CRM setup, automated follow-up sequences, AI phone agent configuration, chatbot deployment, and Google Business Profile optimization.

3. Use of This Website

You agree not to:

• Use this site for any unlawful purpose

• Submit false or misleading information through any form

• Attempt to gain unauthorized access to any system or data

• Interfere with the operation of this website

4. Intellectual Property

All content on this website, including text, graphics, and design, is the property of Route 101 Ops and may not be copied, reproduced, or distributed without written permission.

5. Limitation of Liability

Route 101 Ops is not liable for any indirect, incidental, or consequential damages arising from your use of this website or our services. We make no warranties, express or implied, regarding the accuracy or completeness of any information on this site.

6. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site after changes are posted constitutes your acceptance of the revised Terms.

Privacy Policy

1. Information We Collect

We collect information you voluntarily provide, including:

• Name, email address, and phone number submitted through contact or inquiry forms

• Business information provided during consultations or audits

• Communications you send us via email, SMS, or chat

We may also automatically collect certain technical data such as browser type, IP address, and pages visited for analytics purposes.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide requested services

• Send appointment confirmations, reminders, and follow-up communications via SMS and email

• Send service-related updates and marketing communications (with your consent)

• Improve our website and services

• Comply with legal obligations

3. SMS Communications & Opt-In Consent

By submitting your phone number through any form on this website, you expressly consent to receive SMS text messages from Route 101 Ops. These messages may include:

• Appointment confirmations and reminders

• Follow-up messages related to your inquiry

• Service updates and notifications

• Promotional offers and marketing messages

Message frequency varies. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further SMS will be sent. For help, reply HELP or contact us at the information below.

We do not sell or share your phone number with third parties for their own marketing purposes.

4. Email Communications & Opt-In Consent

By providing your email address, you consent to receive email communications from Route 101 Ops including service-related messages and, where indicated, marketing communications. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our business (e.g., CRM platforms, SMS delivery services) under confidentiality agreements

• Legal authorities when required by law

Our SMS and email automation is powered by GoHighLevel. Your data may be processed through their platform in accordance with their privacy policy.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Opt out of marketing communications at any time

8. Cookies

This website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You can control cookie settings through your browser preferences.

9. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Contact Us

If you have questions about this Privacy Policy or Terms of Service, or wish to exercise your rights, contact us at:

Route 101 Ops

Website: route101ops.com

Agoura Hills, CA

Last updated: April 15, 2026