Our agents are standing by and would love to assist you in getting all of your HVAC needs met!
Terms of Service & Privacy Policy
Route 101 Ops | Effective Date: April 15, 2026
This page describes the Terms of Service and Privacy Policy for Route 101 Ops ("we," "us," or "our"), operating at route101ops.com. By using our website, submitting a form, or communicating with us via SMS or email, you agree to the terms below.
Terms of Service
1. Acceptance of Terms
By accessing or using this website, you confirm that you are at least 18 years of age and agree to be bound by these Terms of Service. If you do not agree, please do not use this site.
2. Services Provided
Route 101 Ops provides AI-powered operations consulting and marketing automation services for small businesses. Our services include but are not limited to CRM setup, automated follow-up sequences, AI phone agent configuration, chatbot deployment, and Google Business Profile optimization.
3. Use of This Website
You agree not to:
Use this site for any unlawful purpose
Submit false or misleading information through any form
Attempt to gain unauthorized access to any system or data
Interfere with the operation of this website
4. Intellectual Property
All content on this website, including text, graphics, and design, is the property of Route 101 Ops and may not be copied, reproduced, or distributed without written permission.
5. Limitation of Liability
Route 101 Ops is not liable for any indirect, incidental, or consequential damages arising from your use of this website or our services. We make no warranties, express or implied, regarding the accuracy or completeness of any information on this site.
6. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the site after changes are posted constitutes your acceptance of the revised Terms.
Privacy Policy
1. Information We Collect
We collect information you voluntarily provide, including:
Name, email address, and phone number submitted through contact or inquiry forms
Business information provided during consultations or audits
Communications you send us via email, SMS, or chat
We may also automatically collect certain technical data such as browser type, IP address, and pages visited for analytics purposes.
2. How We Use Your Information
We use your information to:
Respond to inquiries and provide requested services
Send appointment confirmations, reminders, and follow-up communications via SMS and email
Send service-related updates and marketing communications (with your consent)
Improve our website and services
Comply with legal obligations
3. SMS Communications & Opt-In Consent
By submitting your phone number through any form on this website, you expressly consent to receive SMS text messages from Route 101 Ops. These messages may include:
Appointment confirmations and reminders
Follow-up messages related to your inquiry
Service updates and notifications
Promotional offers and marketing messages
Message frequency varies. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further SMS will be sent. For help, reply HELP or contact us at the information below.
We do not sell or share your phone number with third parties for their own marketing purposes.
4. Email Communications & Opt-In Consent
By providing your email address, you consent to receive email communications from Route 101 Ops including service-related messages and, where indicated, marketing communications. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
5. Data Sharing
We do not sell your personal information. We may share your information with:
Service providers who assist in operating our business (e.g., CRM platforms, SMS delivery services) under confidentiality agreements
Legal authorities when required by law
Our SMS and email automation is powered by GoHighLevel. Your data may be processed through their platform in accordance with their privacy policy.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications at any time
8. Cookies
This website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You can control cookie settings through your browser preferences.
9. Security
We implement reasonable technical and organizational measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. Contact Us
If you have questions about this Privacy Policy or Terms of Service, or wish to exercise your rights, contact us at:
Route 101 Ops
Website: route101ops.com
Agoura Hills, CA
Last updated: April 15, 2026